Accessibility Statement

The Itzhaki Flowers business works to advance accessibility, with the support of the company.

We see people with disabilities as people with equal rights, who are entitled to enjoy full accessibility to the Site’s assets and services.
Itzhaki Flowers acts as defined by law, and even beyond it, in order to help people with disabilities improve their quality of life and to enable their integration into society with dignity, equality and independence. These adjustments are made subject to and in accordance with the provisions of the Equal Rights for Persons with Disabilities Law (5758-1998) and the regulations under it.

Accessibility Arrangements: Buildings
Itzhaki Flowers promotes the accessibility of the properties it owns or holds for the benefit of people with disabilities, to make access and receiving service easier for people with disabilities:
• Disabled parking: accessible
• Access routes: accessible
• Doors: accessible
• Aids for the hearing impaired: accompaniment and guidance by an employee can be arranged in advance.
• Guidance aids for the blind: a plugin that helps with guidance for people with visual impairment has been installed on the Site.
• Elevator: accessible

Customer Service
• Staff training for accessible service: we have trained and qualified our employees in the various aspects of accessibility. The purpose of the training is to create awareness among the company’s employees of the principle of accessibility and to give them practical tools for providing accessible service.
• Accessible call center: the voice response has been made accessible so that the information is recorded in clear language and without background music.
• Alternative means of contact: there are two alternative means of contacting the call center, on the service and support page and at the email address ilani8819@gmail.com (please state your contact details for a reply).

Website Accessibility
An accessible website is a site that allows people with disabilities and older people to browse with the same level of efficiency and enjoyment as all visitors. About 20 to 25 percent of the population encounter difficulties using the internet and may benefit from more accessible web content, according to a study conducted in 2003 by Microsoft.
The Innovation Authority believes in and works for equal opportunity in the online space for people with various impairments and for people who use assistive technology to use a computer.

Information About the Site’s Accessibility
• This site meets the requirements of the Equal Rights for Persons with Disabilities (Service Accessibility Adjustments) Regulations, 5773-2013.
• The accessibility adjustments were made according to the recommendations of the Israeli Standard (IS 5568) for web content accessibility at level AA and the international WCAG 2.0 document.
• The site was tested for maximum compatibility with the Firefox browser.
• The site provides a semantic structure for assistive technologies and supports the common usage pattern of operating with a keyboard using the arrow keys, Enter, and Esc to exit menus and windows.
• Adapted for display in common browsers and for use on mobile phones.
• The website accessibility consulting was carried out by the company A-2-Z Marketing and Internet Accessibility.
• For the best browsing experience with screen reader software, we recommend using the latest version of NVDA.

Site Operation and Accessibility Aids
We believe in giving people with disabilities an equal opportunity to use the information presented on the Site, and in enabling a better browsing experience. We strive to ensure that the digital services are accessible to people with disabilities, and therefore many resources have been invested in making the Site as easy to use as possible, in the belief that every person deserves the right to live with equality, dignity, comfort and independence.
The site includes the following measures:
Enabling navigation by keyboard
Adapting the site for assistive technologies, NVDA and the like
Displaying alternative text for images

In addition, an accessibility menu is placed on the Site. Clicking the menu opens the accessibility buttons. After choosing the topic in the menu, wait for the page to load.

What is in the menu and what does the tool allow?
The site’s font can be displayed in three different sizes: regular, medium and large text
Changing to high color contrast
Changing to black and white color contrast
Enlarging the cursor and changing its color to black or white
Highlighting links on the site: an option to underline the links
Documents:
In accordance with the provisions of the law, accessible documents prepared from 26.10.2017 onward will be displayed on the Site.
If you would like accessibility adjustments to a document that was prepared before that date, you are welcome to contact the organization’s accessibility coordinator.

Ways to Submit Requests and Suggestions for Improvement Regarding Accessibility
We have made every effort to make all the documents on the Site accessible. However, there may be files that are only partially accessible due to a technological limitation of the platform with which the document was created. If you come across a partially accessible document, you can contact the accessibility coordinator (contact details below) and we will make sure to make the information accessible to you in an alternative way.

Likewise, if while browsing the Site you came across an accessibility problem, we will be happy to receive your comments by contacting the organization’s accessibility coordinator.

Contact Details of the Accessibility Coordinator: Jeremy
Itzhaki Flowers will be happy to receive inquiries and/or suggestions for improvement regarding the accessibility of the website, in order to improve customer service. This is on Sunday to Thursday, between 08:00 and 17:00. The activity regarding the accessibility of the website is coordinated by:
• Name: Ilan
• Phone: 053-543-5555
• Email: ilani8819@gmail.com