Loading your cart… Go to cart
Delivery Policy
Self-pickup can be arranged with Itzhaki Flowers, free of charge.
• The delivery areas are in the Sharon region and its surroundings.
• If a product/color is missing and the customer was updated by the nursery and decides not to switch to another plant/color, the delivery will arrive when the missing items arrive.
• The minimum order amount is ₪150, to which a delivery fee will be added according to the city of residence, from ₪30 up to ₪70.
• For “heavy products” such as trees, potting-mix bags, tuff bags and fertilizer bags, transport will be charged according to the weight of the products and the number of bags.
• Delivery to other areas is subject to coordination with the shop.
• Delivery is to the customer’s home and is subject to good access, as well as an elevator in high-rise buildings.
• The customer must note in the order notes any access issue / lack of an elevator; if the delivery is not accessible, the customer will be charged accordingly, through a return phone call from the nursery.
• Orders to offices and towers, or private customers who do not have regulated parking near their home, will need to collect the products directly from the vehicle, and the order is placed on agreement to this condition. Delivery will be possible if the customer arranges in advance a free entry/parking permit that allows the delivery or the unloading on site.
• When the order is received, we will contact you if there are changes to the order/missing items/different colors, and when the order is ready, we will contact you to coordinate the delivery time.
Terms of Purchase
All text on the site written in the masculine form is intended for women and men alike.
The purchaser must be an adult, aged 18 or over, and hold a valid and active credit card.
Returns and Transaction Cancellation Policy
Canceling an order of flowers before delivery
Fresh flowers are arranged to order, so canceling an order for a bouquet, a flower arrangement or a plant is possible within one hour of placing the order, and for an order scheduled for a future delivery date, up to 5 hours before the scheduled delivery time. Notice of cancellation is given by phone at 09-8986741. Cancellation will be possible as long as the order has not yet gone out for delivery.
Fresh flowers after delivery
Flower bouquets, flower arrangements, cut flowers and a plant planted in a pot are “perishable goods” as defined in the Consumer Protection Law, 5741-1981, and in the Consumer Protection Regulations (Cancellation of Transaction), 5771-2010, and therefore no right of cancellation, return or exchange applies to them after delivery. The same applies to products prepared to personal specifications at the customer’s request (personal arranging, a personal dedication and the like).
Our freshness commitment
We supply bouquets that are arranged on the delivery day from fresh flowers. If a defective or not fresh product nevertheless reached you, call us as soon as possible at 09-8986741. We will examine every inquiry, and as appropriate we will replace the product with a proper one or credit you with the amount paid for it.
Returning products that are not fresh flowers
Products that are not perishable goods (such as vases and vessels, chocolate in closed packaging, a teddy bear, a balloon and the like) can be returned in accordance with the Consumer Protection Law within 14 days of the day the product was received, when the product is in its original packaging, unused and in the condition in which it was supplied. A person with a disability, a senior citizen or a new immigrant may cancel a distance sale transaction that was accompanied by a conversation within 4 months, in accordance with the law.
How to return and when you receive a credit
The return is made at one of the Itzhaki Flowers branches, by phone coordination in advance, at no return cost. The credit will be made within 3 business days to the same means of payment used for the purchase, for the products returned, except for the delivery fees paid. When canceling a transaction not due to a defect or non-conformity, the shop may charge a cancellation fee of 5% of the product price or ₪100, whichever is lower, in accordance with the law.
The list of arranged bouquets and arrangements to which no right of cancellation applies after delivery appears on the following page:
These terms are in addition to the “Cancellation of a Consumer Transaction” terms published on the following site: