Privacy Policy

1. General

Welcome to the Itzhaki Flowers site (itzhakiflowers.com) (hereinafter: “the Site”), operated by Itzhaki Flowers (hereinafter: “we”, “the Company” or “the Business”). We respect your privacy and are committed to protecting your personal information in accordance with the Privacy Protection Law, 5741-1981, including Amendment No. 13, the Privacy Protection Regulations (Data Security), 5777-2017, and the Communications Law (Telecommunications and Broadcasting), 5742-1982 (Section 30A, the “Spam Law”).

This privacy policy explains what details we collect, how we use them, with whom we share them, and how you can exercise your rights regarding your personal information. We recommend reading this policy carefully.

Use of the Site, including placing an order, signing up for the mailing list, or any other action, constitutes consent to the terms of this privacy policy.

2. Information We Collect

We collect information in two main ways:

2.1 Information you provide directly

When using the Site, you may be asked to provide personal details, including:

• Full name
• Phone number
• Email address
• Delivery address (street, city, floor, delivery notes)
• Payment details (credit card number, expiry, CVV): these details are transferred directly to the payment processing company and are not stored in our systems
• The content of a dedication or personal message attached to the order
• Details of the delivery recipient (name, phone, address)
• Any additional information you choose to provide in the contact form or in direct communication with us

2.2 Information collected automatically

When browsing the Site, we automatically collect technical information, including:

• IP address
• Browser type and operating system
• Pages viewed, time spent and browsing path on the Site
• Source of arrival at the Site (search engine, social network, direct link)
• Unique device identifiers
• Information collected through cookies and similar technologies (see section 4 below)

3. How We Use the Information

We use the information collected for the following purposes:

• Processing and fulfilling orders, including coordinating deliveries
• Contacting you regarding the order (confirmation, status update, inquiries)
• Improving the user experience and personalizing the Site’s content
• Sending marketing mailings, notices of promotions and benefits, subject to your consent and in accordance with the law (see section 6 below)
• Statistical analysis of usage and traffic patterns on the Site in order to improve it
• Complying with legal requirements and court orders
• Preventing fraud and maintaining the security of the Site

4. Cookies and Tracking Technologies

4.1 What are cookies?

Cookies are small text files that are saved on your device when you visit the Site. They help us recognize your browser, remember preferences, and improve the browsing experience.

4.2 Types of cookies we use

• Essential cookies: required for the basic operation of the Site, such as saving the shopping cart and managing orders. Without these cookies, the Site will not be able to function properly.

• Performance and analytics cookies: we use Google Analytics to analyze usage patterns on the Site. This information is collected in aggregate form and helps us understand how visitors use the Site and improve it. For more information on how Google processes information: https://policies.google.com/privacy

• Marketing cookies: we may use the Meta (Facebook) pixel and/or other advertising tools to show you relevant ads on social networks and other sites, and to measure the effectiveness of marketing campaigns.

4.3 Managing cookies

You can manage and delete cookies through your browser settings. Please note that blocking certain cookies may impair the functioning of the Site. Below are links to the instructions of the common browsers:

• Google Chrome: chrome://settings/cookies
• Firefox: about:preferences#privacy
• Safari: Preferences > Privacy
• Microsoft Edge: edge://settings/privacy

5. Sharing Information With Third Parties

We do not sell, trade or transfer your personal information to third parties, except in the following cases:

• Essential service providers: credit card processing companies for processing payments; courier and logistics services for carrying out deliveries; hosting and site infrastructure providers (hosting servers). These providers receive only the information required to perform their role and are obligated to keep it confidential.

• Analytics and advertising tools: Google Analytics, Meta (Facebook) Pixel, for analytics and marketing promotion purposes as detailed in section 4.

• Mailing systems: an email and/or SMS mailing service provider for sending marketing mailings with your consent.

• Legal requirement: if we are required to provide information under a court order, a regulatory requirement, or to protect our legal rights.

6. Marketing Mailings

6.1 Consent

We send marketing messages (by email and/or SMS) only to those who have given explicit consent to this, in accordance with Section 30A of the Communications Law (Telecommunications and Broadcasting), 5742-1982 (the “Spam Law”). Consent is given when placing an order or signing up for our mailing list.

6.2 Removal from the mailing list

Every marketing message we send will include an option to unsubscribe from the mailing list. You can remove yourself at any time by:

• Clicking the “unsubscribe” or “remove from mailing list” link at the bottom of every email
• Sending an SMS with the word “remove” in Hebrew (where relevant to the SMS channel)
• Contacting us directly by phone at 09-8986741 or by email

We will handle the removal request within 5 business days.

7. Information Security

We take reasonable and accepted security measures to protect your personal information from unauthorized access, misuse, loss or exposure, in accordance with the Privacy Protection Regulations (Data Security), 5777-2017. These measures include, among others:

• Use of the SSL protocol (encryption) for transferring sensitive information on the Site
• Restricting access to personal information to employees and providers who need it to perform their role
• Processing payments through an approved payment processing company that meets the PCI-DSS standard: credit card details are not stored on the Site’s servers

It is important to emphasize: despite our efforts, no security method is perfect, and we cannot guarantee complete immunity from a breach or unauthorized access.

8. Your Rights Regarding Personal Information

In accordance with the Privacy Protection Law, 5741-1981, you have the following rights:

• Right of access: the right to know whether we hold personal information about you, and to review it.
• Right of correction: the right to request the correction of incorrect or outdated information.
• Right of deletion: the right to request the deletion of personal information that is no longer required for the purpose for which it was collected, subject to legal limitations (such as a retention obligation for income tax or for a legal dispute).
• Right to object to direct mailing: the right to request removal from any marketing mailing at any time.

To exercise your rights, you can contact us through the contact details listed in section 12 below. We will try to respond to your request within 30 days.

9. Information Retention Period

We keep your personal information for as long as it is required for the purposes for which it was collected, and subject to any legal obligation:

• Order and transaction details: kept for at least 7 years, in accordance with the requirements of the tax laws in Israel.
• Marketing mailing details: kept as long as you have not requested removal from the mailing list.
• Analytics information and browsing data: kept in aggregate and anonymous form without a time limit.
• Customer service inquiries: kept for a reasonable period for the purpose of improving the service and follow-up.

10. Privacy of Minors

The Site is not intended for minors under the age of 18, and we do not knowingly collect personal information from minors. If we learn that information of a minor was collected without the consent of a parent or guardian, we will act to delete it as soon as possible. If you are a parent or guardian and you know that your child has provided us with personal information, please contact us and we will take care of it.

11. Changes to the Privacy Policy

We may update this privacy policy from time to time to reflect changes in our activity or in the requirements of the law. In the event of a material change, we will publish a prominent notice on the Site. Continued use of the Site after changes are published constitutes consent to the updated policy. The date of the last update is stated at the top of this document.

12. Contact

For any question, request or complaint regarding this privacy policy or the handling of your personal information, you can contact us:

Itzhaki Flowers
Phone: 09-8986741
Address: Netanya branch, 11 Weizmann St, Netanya | Kfar Yona branch, Rinot Center, 44 Menachem Begin Blvd, Kfar Yona
Site: itzhakiflowers.com

We undertake to handle every inquiry as soon as possible.

The Consumer Protection Regulations can be found at the link: https://www.consumers.org.il

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